Terms & Conditions

This is a translation for your convenience. The German version is the legally binding one.

Last updated: August 2026. These terms apply to all apartment bookings with ROCKS in Schladming and Graz.

1. Contracting party

Mag. Andreas Mössner
ROCKS — apartment house
Bergwerkstraße 327, 8970 Schladming, Austria
VAT ID: ATU 73375849
Email: andreas_moessner@yahoo.com
Phone: +43 650 669 66 10

The apartments in Schladming (Bergwerkstraße 327) and in Graz (Leonhardstraße 61a) are operated by the same landlord. These terms apply to both locations.

2. Formation of the contract

A booking submitted through the booking engine is binding. The contract is formed upon our booking confirmation, which you receive by email.

An enquiry sent via the enquiry form is not a booking and is non-binding. You first receive an automatic acknowledgement; the contract is formed only upon our express written booking confirmation.

The contract covers the booked period. There is no entitlement to one specific apartment within a category; we may provide an equivalent or better apartment.

3. Prices and services

All prices are in euros and per apartment, not per person. The final cleaning fee of €100 per stay is included in the total price shown.

The price also includes bed linen and towels, Wi-Fi, a private parking space at the house and a welcome package. In summer you additionally receive the Sommercard Schladming-Dachstein free with your stay (Schladming).

Not included is the statutory local tourist tax of €2.50 per person per night from the age of 14. It is paid on site and is required by law.

4. Payment

Several payment methods are available when booking:

Credit card, Klarna or instant bank transfer — the full amount is collected at the time of booking via our payment service provider. Your booking is thereby immediately and bindingly confirmed.
Invoice — after booking you receive an invoice with all payment details by email. The amount is payable within 14 days of receiving the invoice, and at the latest 1 month before the arrival date. For bookings made less than 1 month before arrival, payment is due immediately.
Payment on arrival — you settle your stay directly on site when you arrive.

Which payment methods are offered in an individual case may vary depending on the period and the apartment, and is shown to you during the booking process.

If an amount payable by invoice is not received on time, we are entitled — after a single reminder with a reasonable extension — to withdraw from the contract and let the apartment to someone else.

How the payment service providers process your payment data is described in our privacy policy.

5. Cancellation terms

You may cancel free of charge up to 1 month (30 days) before the arrival date. Any amounts already paid will be refunded in full.

If you cancel after that point, or do not arrive, the full accommodation price becomes payable. The final cleaning fee is not charged in that case, as it does not arise.

Cancellations must be made in writing (email is sufficient). The date we receive it is decisive for the deadline.

If we are able to let the apartment to someone else for the cancelled period, your payment obligation is reduced accordingly. We recommend taking out travel cancellation insurance.

6. No statutory right of withdrawal

For contracts covering accommodation on a specific date, there is no 14-day right of withdrawal under § 18(1)(10) of the Austrian Distance and Off-Premises Business Act (FAGG), unlike other distance contracts. Only the cancellation terms set out above apply — as a rule these are more favourable to you than the statutory right of withdrawal, since you can cancel free of charge up to 1 month before arrival.

7. Arrival and departure

Check-in is possible from 4:00 pm, check-out by 10:00 am. Different times can be arranged. We arrange the key handover with you personally a few days before your arrival.

Please let us know in good time if you expect to arrive after 10:00 pm so that we can organise the handover.

8. Use of the apartments

Apartments may only be occupied by the number of people booked. Exceeding this entitles us to terminate the contract without notice.

Pets are not permitted in our apartments — dogs included.

All apartments are non-smoking. Smoking is permitted on the balcony and terrace.

Please observe quiet hours from 10:00 pm to 6:00 am. Subletting or passing the apartment on to third parties is not permitted.

The whirlpool is used at your own risk. Children may only use it under adult supervision.

9. Liability

We are liable for items brought onto the premises only within the scope of statutory provisions. No liability is accepted for valuables.

You are liable for damage culpably caused by you or your fellow travellers. Please report damage immediately — it makes matters easier for both sides.

In cases of force majeure or circumstances beyond our control, we may withdraw from the contract. Amounts already paid are refunded in full in that case; no further claims arise.

10. Defects

If something is not right, please tell us immediately so that we have the opportunity to remedy it. Without timely notice, claims cannot be asserted.

11. Data protection

How we handle your data is set out in our privacy policy.

12. Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the consumer's country of residence remain unaffected.

Place of jurisdiction is the competent court at the landlord's registered office, unless another jurisdiction is mandatorily prescribed.

Should any provision be invalid, the validity of the remaining provisions is unaffected.

The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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